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Acceptance of
terms and conditions
As a user
of this website you acknowledge that any use of
this website including any transactions you make
is subject to our terms and conditions below, so
please read these terms and conditions
carefully. These terms and conditions govern
your access and use of this Site. By accessing
or using this Site you agree to be bound by
these terms and conditions and to any additional
guidelines, restrictions, or rules that may be
posted in connection with specific sections or
services of this Site. All such additional
posted guidelines, restrictions, or rules are
hereby incorporated by reference into these
terms and conditions.
e-plasticcard.com reserves the right to
make changes to this Site and to these terms and
conditions at any time without prior notice. The
latest version of these terms and conditions may
be accessed via the Website.
Copyrighted materials for limited use
This Site
contains graphics, photographs, images, document
layouts, artwork, text, software tools, and
other information (referred to herein as
“Content”). This Site and all Content are the
copyrighted property of E-Printing Limited,
and/or its subsidiaries (referred to herein as
“e-plasticcard.com”) or the copyrighted
property of parties from whom e-plasticcard.com
has licensed such property. All rights in this
Site and its Content are reserved worldwide. e-plasticcard.com
reserves the right to add to, delete from, or
modify any part of Content at any time without
prior notice.
Use of
site
Obtaining
products from e-plasticcard.com does not
entitle you to use any portion of Content apart
from the finished Products as they are supplied
by e-plasticcard.com. You agree that you are
responsible for protecting your password and
controlling access to your registered account.
You agree that you will be responsible for all
orders placed or other actions that are taken
through your registered account.
Price
Our
advertised prices do not include VAT and
delivery. Price may change from time to time,
please visit our website to see real time price
and confirm it before you order.
Delivery
and payment
Turnaround
is measured in Working Days, starting from the
day that both artwork is proofed and payment is
cleared, for credit customers and affiliate
members, start from the receipt of the artwork
and the confirmation of the order. The
turnaround time we give is a general time
guideline and is not guaranteed unless we had
confirmed this with you in writing. For multiple
items order, the turnaround time will be the
same as the item which has the longest
turnaround time.
Shipment
delivered in certain areas in Scotland, Wales,
Cornwall and Offshore Islands may be subject to
a 1-2 working days delay.
We will
not accept liability for goods lost in transit
unless we are notified within 10 days from the
expected delivery date. We shall accept no
liability for shortages, non-deliveries,
incorrect goods and goods damaged on delivery
outside the reported timescales. Except when
extenuating circumstances have prevented
notification within the reported timescale. The
extenuating circumstances must be by mutual
agreement. Any claim must be brought to us in
written (or fax) within 28 days in the case of
loss. For variations in quantity, we allow up to
3% difference as the variation is inherent in
the printing and cutting process.
Credit
terms
For
invoices not settled within the agreed credit
terms, the e-plasticcard.com reserves the
right to charge interest on the overdue debt at
2% above the HSBC base rate at the time and an
administration fee to cover its debt recovery
costs.
Refund/
Order cancellation
Every
endeavour will be made to deliver the correct
quantity ordered. However some variation is
inherent in the print process and it is
understood and accepted as reasonable that minor
variations are immaterial and that we shall have
no liability in respect of such variations. For
defective products, we will at our discretion
replace, repair free of charge, give discount or
refund the price of defective products. For a
guaranteed delivery time with surcharge, if the
products did not arrive on the guaranteed time,
we will refund the surcharge only.
If you
want to cancel an order, we will notify you at
what stage your orders are, calculate the cost
and refund you the rest.
Limitations
On Liability
We shall have
no liability:
- for defective products and/or services where
the defect has been caused or contributed to by
you or where is has been caused or contributed
to by any Free Issue Materials and/or masters
provided by you and/or arising from any drawing,
design or specification supplied by you.
- to you if the price for the products and/or
the services has not been paid in full by the
due date for payment.
- you shall
report the problems of the defective products
within 5 working days from the day you received
the products.
- to you for defective products and/or services,
products not despatched or products damaged or
lost in transit unless the event is notified to
us within the appropriate time limit (5 working
days).
- for damage, loss, liability, claims, costs or
expenses caused or contributed to by your
continued use of defective products and/or
services after a defect has become apparent or
suspected or should reasonably have become
apparent to you.
- you shall where reasonable give us a
reasonable opportunity to remedy any matter for
which we are liable before you incur any costs
and/or expenses in remedying the matter
yourself. If you do not do so we shall have no
liability to you.
- If we have included any items in products
supplied which are incorrect and/or we have
failed to include any items in products supplied
which should have been included then we shall
have no liability for such error except to
rectify the error and reimburse you for the cost
of returning the defective products to us for us
to rectify the error.
We shall have no liability to you for any:
- Consequential losses;
- Loss of profits and/or damage to goodwill;
- Economic and/or other similar losses;
- Special damages and indirect losses; and/or
- business interruption, loss of business,
contracts, opportunity and/or production.
Artwork
change
The artwork
you send to us when you place the order is
considered to be the final version, any changes
to be made after this are not acceptable unless
we confirmed the changes to you via email, fax
or in writing. If you would like us to change
the artwork for you, there will be a minimum
surcharge of £10.
Site
feedback
Any
comments, suggestions, proposals or other
feedback (collectively “Feedback Information”)
provided to e-plasticcard.com in connection
with the operation or content of this Site shall
be provided by the submitter and received by e-plasticcard.com
on a non-confidential basis. All such comments,
suggestions, and other information shall become
the exclusive property of e-plasticcard.com.
By submitting any such information to e-plasticcard.com,
you agree that you are transferring and
assigning, at no charge, all of your right,
title and interest in the information, including
all copyrights and other intellectual property
rights. You agree that e-plasticcard.com shall
be free to use such information on an
unrestricted basis.
Complaints
We aim to provide outstanding customer service.
If you have any complaint about the service you
have received from us, please contact our
Customer Service department.
Governing Law
These terms and conditions and any contract
between us shall be governed by and interpreted
in accordance with English Law and the English
Courts shall have jurisdiction over any disputes
between us.
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